Return & Refund Policy

Royal Visage UAE – Return & Refund Policy

At Royal Visage UAE, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our policy below.

Returns

• Returns are accepted within 7 days of receiving your order.

• To be eligible for a return, the item must be:

  • Unused and in its original condition.

  • In its original packaging with all tags and accessories (if applicable).

  • Accompanied by proof of purchase or order confirmation.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges for:

• Opened or used beauty, skincare, cosmetic, or personal care products.

• Gift cards.

• Clearance or final sale items.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Your order number.

• Photos of the product and packaging.

We will review your request and arrange a replacement or refund where applicable.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed to your original payment method.

• Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Return Shipping

• If the return is due to a change of mind, the customer is responsible for return shipping costs.

• If the return is due to our error (wrong, damaged, or defective item), Royal Visage UAE will cover the return shipping costs.

Order Cancellation

Orders may be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled and must follow the return process.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team.

Royal Visage UAE
Email: support.royalvisageuae@gmail.com